How it works
- 1
Teach it
Add knowledge base entries: shipping, sizing, pricing, collaborations.
- 2
Set the guardrails
Topics it must not answer, when to hand off, how it should sound.
- 3
Use it anywhere
As a step in any flow, or as the reply to every DM.
No invented answers
If it isn't in your knowledge base, it doesn't pretend. The conversation moves to your Inbox instead.
Honest handoff
Handed-off conversations are flagged so you can pick them up.
Inside the rules
AI replies go through the same window, rate-limit and opt-out checks as every other message.
Metered clearly
AI replies are counted separately from DMs, so you always know what you've used.
Questions
It's instructed to answer only from your knowledge base, and to hand off when the answer isn't there.
AI replies are included on the paid plans, with a monthly allowance.