Everything InstaDM247 does, and where to find it.
Step-by-step setup and product guidance, kept in step with the app.
Getting started
Automations
Creating an automation
Automations → New automation opens the template library.
The automation editor
Open any automation from Automations.
Building a flow
In the Flow tab, click Add a step to add a step, drag from a step's output dot to the next step to connect them (a step can't connect back to itself or to…
Common recipes
- Send a link when people comment a keyword: New automation → Comment on a post or Reel → Only specific keywords (e.g.
My content
My content shows your posts and Reels, and your live stories, with the automations that answer on each.
Messaging
Inbox
Inbox shows every conversation across connected accounts, updating live.
Campaigns
Campaigns send a DM sequence to contacts you choose: messages, questions, links, waits and branches, built on the same canvas as automations.
Broadcasts
Broadcasts → New broadcast.
DM Planner
Use it to have an automation go live on a post you haven't published yet, from any posting tool.
Scheduler
Scheduler → New post:
Audience
Contacts
Contacts lists everyone who interacted with your automations, with tags and follower status.
Lead forms
Lead forms → New form.
Link in bio
Link in bio lists your pages, each with a picture of how it looks, its views and taps, and Open, Design and Edit.
Templates & assets
Saved replies, tracked links, coupon pools and the other reusable pieces your automations use.
AI and insights
AI agent (answers your followers)
AI agent is the assistant that answers your followers in DMs (different from this AI Helper, which helps you use InstaDM247).
Dashboard & Analytics
Dashboard shows the last 14 days: automations triggered, DMs sent, open rate, click-through rate, recent runs and busiest automations.
Account and safety
Safety Center
Safety Center shows what the safety checks did: messages skipped (last 7 days) with the reason for each, recent failures Instagram returned, suppressed…
Why didn't my automation reply?
What to check when an automation didn't reply: testing from your own account, hidden comments, Instagram's one-reply rule, and the Facebook Page setting that blocks follow-ups.
Developers & integrations
Developers has three tabs:
Plan, billing and settings
While the launch offer runs, a yellow strip (on the website, and in the dashboard on the Free plan, where × closes it) and a line above the plan cards show…
Support and feature requests
Help in the sidebar opens Support, Request a feature and Take the tour.
Can’t find it? Signed-in customers can ask the AI Helper or open a support ticket.