How it works
- 1
Add keywords
PRICE, SHIPPING, COLLAB, with typo tolerance, negative keywords, exact or regex matching.
- 2
Write the answer
Text, buttons, images, carousels, quick replies, or a whole flow.
- 3
Set conversation starters
Up to four tappable questions shown when someone opens a chat with you, each starting its own automation.
Follow up if they go quiet
Add a nudge a few hours later that only goes out if they haven't replied, and never after Instagram's 24-hour window closes.
Human takeover
Reply yourself from the Inbox and automation pauses for that one person until you're done.
Opt-outs honoured
Anyone who replies STOP is suppressed from automations immediately.
DM menu
A persistent menu in your DM thread with up to 20 items.
Questions
Only if you want it to. Keyword automations fire on the words you choose; an "everyone" automation can greet every new conversation.
Yes. Take over from the Inbox and it pauses for that person only.
Every follow-up is sent through the same checks as everything else: if the 24-hour window has closed, it isn't sent.