Refund policy
Last updated September 2026
In short: monthly plans aren’t refundable. On an annual plan you can ask for a refund during the year: we charge the months you’ve used at the regular monthly price and refund the rest of what you paid.
Monthly plans
Monthly plans are paid at the start of each month and are not refundable, in full or in part. You can cancel at any time from the billing page: you keep your plan until the end of the month you’ve paid for, and you won’t be charged again.
Annual plans
Annual plans are paid for the whole year up front, at a discount (two months free), and renew automatically once a year. If you no longer want your plan, you can ask for a refund at any point during the year:
- The months you’ve used are charged at the plan’s regular monthly price, not the discounted annual rate. The month you’re in when your request reaches us counts as used, along with every month before it.
- We refund the yearly price minus those months. Any tax you paid is refunded in the same proportion.
- Because the annual price already includes the discount, once 10 months have been used there is nothing left to refund.
For example, Pro is $19 a month or $190 a year. You pay $190 and write to us two months and ten days in: three months have started, so they're charged at $19 each and you get back $190 − $57 = $133.
| Months used | Pro ($190/year) | Business ($790/year) |
|---|---|---|
| 1 | $171 back | $711 back |
| 3 | $133 back | $553 back |
| 6 | $76 back | $316 back |
| 9 | $19 back | $79 back |
| 10 or more | $0 back | $0 back |
When the refund is issued your plan ends straight away and your workspace moves to the Free plan. Nothing you built is deleted: automations that use features Free doesn’t include pause at that step, and resume if you upgrade again.
The same applies just after a renewal. We email you a week before an annual plan renews, so you can cancel first if you don’t want another year.
No other refunds
Apart from the annual-plan refund above, payments are not refundable. That includes monthly payments, partial months, and allowances you didn’t use.
How to ask for a refund
Email support@instadm247.com from the email address of the account that owns the workspace, and tell us which workspace it’s for. We’ll reply to confirm the amount once it’s issued.
How you get the money back
Payments are processed by Dodo Payments, our merchant of record, so refunds are issued through Dodo to the payment method you paid with, in the currency you paid in. How long it takes to appear depends on your bank or card issuer.
Your rights
Nothing in this policy limits any rights you have under the consumer law of the country you live in.
Contact
support@instadm247.com
InstaDM247 is the registered trade name of Rajat Pal, a proprietorship registered in India. Registered address: 79, Unnamed Road, Near Pablikhas Railway Station, Modi Puram, Meerut, Meerut, Uttar Pradesh, 250110, India. GSTIN: 09CVWPP3468C1ZX.