AI and insights
AI agent (answers your followers)
AI agent is the assistant that answers your followers in DMs (different from this AI Helper, which helps you use InstaDM247).
- Enable AI agent, set name, tone, persona, language, Max replies per conversation, Never discuss topics and a Fallback message.
- Fill the Knowledge base with Add article: shipping, sizing, FAQs. It only answers from these articles.
- Add an AI replies step to a flow (or use the AI answers your FAQ template). With Hand off when unsure, anything it can't answer goes to you in the Inbox.
AI replies are counted against your plan's monthly AI reply allowance.