Support and feature requests

Help in the sidebar opens Support, Request a feature and Take the tour.

• Support → New ticket: a subject, what it's About, and what's happening. Our team is notified and replies on the ticket; you're emailed when we do. Reply on the ticket page to keep the conversation in one place, Close ticket when you're done, or reply to reopen it. Status shows Waiting on us, Waiting on you or Closed. Only your team and our support staff see your tickets.
• Request a feature: a short title, the Area, the problem you're running into and, optionally, what a good outcome looks like. Your requests are listed below the form with our status (Received, Planned, In progress, Shipped, Not planned) and any note from us; you're emailed when one changes.
• You can send up to 10 of each a day. For a quick how-to, ask the AI Helper first: it usually answers faster than a ticket.