Audience
Templates & assets
Templates has tabs:
- Messages: save replies you reuse (copy the text into a Send DM step or an Inbox reply).
- Tracked links: wrap any URL; use it in DM buttons and clicks show up in Analytics.
- Coupons: pools of codes: one unique code per person (generate with a prefix or paste your own) or one shared code. Copy the Pool ID into a Send a coupon step.
- DM main menu: the persistent menu in your Instagram DMs. Items open a link or trigger an automation (set up an automation with the "Button tapped" trigger and match the payload). Save and publish to Instagram.
- Conversation starters: up to 5 tappable prompts shown when someone opens your inbox (Instagram shows 4). Use the Conversation starter trigger to reply to them.